This Shipping Policy applies to orders placed through bne nutrients for delivery within Australia and, if offered, selected international destinations.

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Where we deliver

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We deliver to:

    •    Australian street addresses.

    •    PO Boxes and Parcel Lockers, where supported by the carrier.

    •    Selected international destinations, if offered at checkout.

We may not deliver to all remote, rural, or restricted locations. If delivery is unavailable for your address, you will be notified at checkout or after order review.

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Processing time

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Orders are usually processed within 1–2 business days after payment is confirmed.

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Orders placed after cut-off time, on weekends, or on public holidays will be processed on the next business day. Processing times may be longer during sales periods, public holidays, stock shortages, or carrier disruptions.

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Delivery timeframes

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Estimated delivery times are:

    •    Standard shipping: X–X business days

    •    Express shipping: X–X business days

These timeframes are estimates only and may vary depending on your location, carrier delays, weather events, peak periods, and other factors outside our control. We do not guarantee delivery by a specific date unless expressly stated in writing. Australian businesses should avoid misleading statements about delivery times or availability.

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Shipping fees

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Shipping fees are shown at checkout before you complete your order.

Our current shipping rates are:

    •    Standard shipping: AUD $X

    •    Express shipping: AUD $X

    •    Free shipping over: AUD $X after discounts, if applicable.

Additional charges may apply for bulky orders, remote areas, or re-delivery where a parcel is returned due to an incorrect address provided by the customer.

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Dispatch and tracking

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Once your order has been dispatched, we will send you a confirmation email with tracking information where available.

Tracking updates are managed by the carrier and may not always update in real time. If tracking shows no movement for an extended period, please contact us so we can investigate.

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Authority to leave

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If you select authority to leave, the carrier may leave your parcel in a safe place at the delivery address.

Once the carrier records the parcel as delivered, responsibility for safe receipt may pass to you, except where Australian Consumer Law gives you rights that cannot be excluded.

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Late, lost or damaged parcels

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If your order is delayed, lost, or arrives damaged, contact us within 7–14 days of the expected delivery date with your order number and, where relevant, photos of the packaging and product.

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We will investigate with the carrier and, where required, provide an appropriate remedy. This may include a replacement, resupply, or refund depending on the circumstances and your rights under Australian Consumer Law. Consumer guarantees cannot be excluded by this policy.

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Incorrect address or delivery failure

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Please ensure your delivery details are correct at checkout.

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We are not responsible for delays or losses caused by incorrect or incomplete address information supplied by you. If a parcel is returned to us, we may charge a re-delivery fee or refund the order less shipping costs, subject to your legal rights.

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International shipping

If we offer international shipping, additional customs duties, taxes, import restrictions, and clearance delays may apply in the destination country.

 

These charges are the customer’s responsibility unless we state otherwise. We are not responsible for parcels delayed, seized, or refused by customs authorities due to local import rules. International shipping of supplements may be subject to destination-country restrictions on ingredients, labelling, and documentation.

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Supplement-specific information

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Our products are sold for lawful consumer use only. Some products may be subject to ingredient, storage, or transport restrictions.

We may refuse, cancel, or modify an order if:

    •    The product cannot legally be shipped to your location.

    •    The item is out of stock.

    •    The order appears to be for resale where restrictions apply.

    •    Carrier or regulatory requirements prevent delivery.

For supplements, it is also important that your website, labels, and shipping claims do not create confusion about regulatory status or delivery availability.

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Contact us

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If you have questions about shipping, contact us at house@bnenutrients.com

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