We want you to be satisfied with your purchase. This policy applies to all products sold through our website, including dietary supplements, vitamins, and related wellness products. Nothing in this policy limits your rights under the Australian Consumer Law.​

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Consumer guarantees

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Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, repair, or refund where a product has a major failure, and to a repair or replacement where a product has a minor failure, as required by law.

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Change of mind

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We do not offer refunds or exchanges for change of mind, including if you ordered the wrong item, changed your mind, found the product cheaper elsewhere, or no longer want the product. Any exception to this rule is offered at our discretion and does not affect your rights under the Australian Consumer Law.

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Returns for faulty or incorrect items

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If your order arrives damaged, defective, unsafe, not as described, or incorrect, please contact us within a reasonable time after delivery with your order number, a description of the issue, and clear photos where appropriate. If the product is found to have a fault or is otherwise subject to a consumer guarantee, we will offer a remedy in accordance with the Australian Consumer Law.

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Supplement-specific conditions

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For health and safety reasons, we may not accept returns of opened, used, or tampered-with supplement products unless required by law. This does not limit your rights where the product is faulty, unsafe, or otherwise fails to meet a consumer guarantee.

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Refund process

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Approved refunds will be processed to the original payment method used for the purchase, unless we agree otherwise. If a return is required, we may ask for proof of purchase and evidence of the fault or issue. Refund processing times may vary depending on your payment provider, but we will process eligible refunds within 14 days of receiving product.

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Return shipping

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If the item is faulty, damaged in transit, or incorrectly supplied, we will cover reasonable return shipping costs where required by law. If a return is accepted for any reason outside your statutory rights, return shipping costs may be the responsibility of the customer.

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Contact us

To request a refund or discuss a return, please contact us at:

Email: house@bnenutrients.com

Returns address: PO Box 321, Wilston QLD 4051

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