These Terms and Conditions apply to your use of the bne nutrients website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies posted on our website.

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About us

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Business Name is an Australian business trading as legal entity name, ABN insert ABN, with its principal place of business at insert address. We sell dietary supplements, including creatine products, to customers in Australia.

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Eligibility to purchase

You must be at least 18 years old to purchase from our website. By placing an order, you confirm that you are legally capable of entering into a binding contract and that any information you provide is true and complete.

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Product information

We aim to ensure all product descriptions, ingredient lists, images, and usage instructions are accurate and up to date. However, packaging, labels, formulations, and supplier information may change from time to time.

You should read the product label carefully before use and follow all directions, warnings, and storage instructions. Our products are sold as dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

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Health and safety

Our products are intended for healthy adults only, unless otherwise stated on the product label or in the product description. If you are pregnant, breastfeeding, taking medication, have a medical condition, or are under medical supervision, you should seek advice from a qualified health professional before using any supplement.

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You are responsible for ensuring that any product you order is suitable for your personal circumstances. If you are unsure whether creatine is appropriate for you, seek professional advice before use.

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Orders

An order is an offer by you to purchase a product at the price and on the terms shown at checkout. We may accept or reject your order at our discretion, including where a product is unavailable, payment cannot be processed, or we suspect fraud or misuse.

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If we cannot fulfil your order, we will notify you and refund any amount paid for the unavailable product.

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Pricing and payment

All prices are shown in Australian dollars and include GST unless stated otherwise. Delivery charges, if applicable, are shown at checkout before you complete your order.

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We accept the payment methods displayed on our website. Your order will not be processed until payment has been received and cleared.

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Delivery

We will use reasonable efforts to dispatch orders within the estimated timeframes shown on our website. Delivery times are estimates only and may vary due to carrier delays, stock availability, public holidays, or events beyond our control.

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Risk in the products passes to you when the products are delivered to your nominated delivery address. Title in the products passes to you once we have received full payment.

 

 

Shipping issues

If your order is lost, damaged in transit, or delivered incorrectly, contact us promptly at insert email. We may request photos, delivery details, or other reasonable information to investigate the issue and provide a remedy where appropriate.

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Returns and refunds

We comply with the Australian Consumer Law, which gives you rights that cannot be excluded. If a product is faulty, unsafe, wrongly described, not fit for purpose, or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund, depending on the circumstances.

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We do not offer change-of-mind refunds unless required by law or expressly stated in a specific promotion or policy. This does not limit your rights under the Australian Consumer Law.

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To request a return or refund, contact us within a reasonable time after discovering the issue and provide proof of purchase. Returned products should, where reasonably possible, be in original packaging and include any relevant batch or expiry details.

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Consumer guarantees

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law. If a product fails to meet a consumer guarantee, our liability is limited to the remedies available under the Australian Consumer Law.

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Warranties and disclaimers

To the extent permitted by law, we do not make warranties about the suitability of our products for any particular purpose unless expressly stated. Any information on our website is general information only and is not medical or professional advice.

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You are responsible for determining whether a product is appropriate for you and for using it in accordance with the label and any instructions provided.

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Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss arising out of your use of our website or products.

Nothing in these Terms excludes, restricts, or modifies liability that cannot be excluded under the Australian Consumer Law, including liability for consumer guarantees, death or personal injury caused by negligence, or other rights that cannot lawfully be excluded.

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Website use

Visitors and customers must not use this website in any way that is unlawful, misleading, abusive, harmful, or otherwise inconsistent with these Terms.

You must not:

• Use the website for any unlawful purpose or in breach of any applicable law or regulation.

• Attempt to gain unauthorised access to any part of the website, server, account, database, or related systems.

• Interfere with, disrupt, damage, or impair the operation, security, availability, or performance of the website.

• Upload, transmit, or introduce viruses, malware, harmful code, automated scripts, or other material that may damage the website or other users.

• Use scraping, crawling, data mining, bots, or other automated means to access the website without our prior written consent.

• Impersonate any person or entity, misrepresent your identity, or provide false or misleading information.

• Use the website to post, send, or transmit material that is defamatory, offensive, obscene, harassing, threatening, discriminatory, or otherwise inappropriate.

• Infringe our intellectual property rights or the rights of any third party.

• Use the website in a way that may damage our reputation or the reputation of our products.

We may suspend, restrict, or terminate access to the website if we reasonably believe you have breached this section or otherwise misused the website.

You are responsible for any loss, damage, cost, or claim arising from your misuse of the website to the extent permitted by law. Nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.

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Intellectual property

All website content, including text, logos, graphics, images, product copy, and layout, is owned by us or our licensors and is protected by intellectual property laws. You may not copy, reproduce, or distribute our content without prior written consent, except as permitted by law.

 

 

Third-party links

Our website may contain links to third-party websites or services. We do not control and are not responsible for the content, policies, or practices of third-party websites.

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Privacy

We collect, use, store, and disclose personal information in accordance with our Privacy Policy and applicable privacy laws. By using our website, you consent to the handling of your personal information as described in that policy.

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Variations

We may update these Terms from time to time by posting a revised version on our website. The updated Terms will apply from the date they are posted, unless stated otherwise.

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Governing law

These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Queensland and any courts entitled to hear appeals from those courts.